FAQ
1. What is Monetta Collective?
Monetta Collective is an online store specializing in both vintage second-hand and upcylced and reworked clothing. We're all about finding unique, high-quality pieces that promote mindful consumption and give new life to pre-loved garments. Our vintage collection spans all sorts of styles, eras, and fashion vibes, all sourced with sustainability and individuality in mind. We also create unique upcycled clothing using original designs, adding our own creative twist to timeless pieces!
2. Where do you find these amazing clothes?
We find our treasures in all sorts of places—estate sales, vintage markets, private collections, you name it! We also work with trusted suppliers who share our passion for sustainable fashion. Every piece is handpicked for its quality, uniqueness, and timeless flair. For our upcycled pieces, we use fabric scraps from local cut shops or damaged and distressed clothing.
3. Do you have my size?
Since we specialize in vintage and second-hand pieces, sizes can vary quite a bit. We provide accurate measurements for each item, and we recommend comparing them to a similar garment you own to get the best fit. If you're unsure, feel free to reach out to us—we're here to help you find your perfect match!
4. Can I return an item if it doesn't work out?
Due to the unique, one-of-a-kind nature of our items, we currently do not accept returns. However, if an item arrives significantly different from its description or is damaged in transit, please contact us and we’ll work with you to make things right.
5. Do you ship internationally?
Absolutely! We ship worldwide. Shipping costs and delivery times vary depending on your location, and any applicable customs fees are the buyer's responsibility. Please check your country’s customs policies before placing an order—we don't want any surprises!
6. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to follow your package until it arrives at your door. If you have any trouble tracking your order, just let us know—we’re happy to help!
7. What payment methods do you accept?
We accept all major credit cards, PayPal, Venmo, and other secure payment options like Apple Pay and Google Pay. Your payment information is processed securely, and we don’t store any credit card details—because your privacy matters to us.
8. How often do you get new stuff?
We’re always on the hunt for new treasures! We update our inventory regularly. Want to stay in the loop? Sign up for our newsletter and follow us on social media. Be the first to know about fresh drops and exclusive collections!
9. Can I request specific items or styles?
If you’re on the lookout for something specific, let us know! While we can’t guarantee availability, we’ll definitely keep an eye out for styles, brands, or pieces that match your wishlist.
10. What if I have questions about an item before I buy it?
Don’t be shy! Feel free to reach out to us with any questions you have. Whether it’s about sizing, condition, or anything else, we’re here to help you make the best choice.
11. Are your clothes cleaned before shipping?
You bet! Every item is cleaned and inspected before it’s shipped to you. We want you to feel great about your new vintage find from the moment it arrives.
12. Do you have sales or discounts?
Who doesn’t love a good deal? We do offer sales and special promotions from time to time. Sign up for our newsletter or follow us on social media to stay in the know about upcoming deals.
13. Can I gift an item to someone else?
Absolutely! Vintage makes a great gift. If you’d like us to include a special note or wrap it up extra nicely, just let us know at checkout.
14. How do I care for my vintage items?
Vintage clothing requires a little extra love. We recommend gentle washing or dry cleaning for most items. When in doubt, spot cleaning is your best friend. If you need specific care tips, just ask us!
15. Can I visit a physical store?
For now, we’re an online-only shop, but who knows what the future holds? If you’re in our area and want to check out our collection in person, send us a message—we might be able to arrange something special!
16. How do you price your items?
Our prices reflect the quality, rarity, and condition of each piece. We want to make sustainable fashion accessible while also valuing the uniqueness and craftsmanship of vintage clothing. We’re all about fair pricing!
17. Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. Once an order is shipped, we can’t cancel it, but we’ll do our best to accommodate your request if the order is still being processed.
18. Do you buy vintage clothing from customers?
We’re always on the lookout for amazing vintage finds! If you have items you think would be a great fit for our store, drop us a message with some photos and details. We’d love to chat.
19. Can I follow you on social media?
Of course! We’d love to connect with you. Follow us on Instagram to stay updated on new arrivals, behind-the-scenes fun, and all things vintage. Let’s be friends!
