FAQ
Welcome to Monetta Collective. Below are answers to some of the most common questions. If you don’t see what you’re looking for, feel free to reach out directly.
Q: What is Monetta Collective?
A: Monetta Collective is a slow-fashion brand focused on one-of-one pieces, small-batch accessories, and custom garments. Every piece is crafted with intention and care, merging art, function, and storytelling.
Q: Where are your products made?
A: All pieces are made by hand in the DMV area using ethical and sustainable practices. Deadstock, vintage, and reclaimed materials are used whenever possible.
Q: What does “slow fashion” mean to you?
A: It means taking our time — designing thoughtfully, producing in small quantities, and honoring the value of each piece. No mass production, no shortcuts.
Q: How do I figure out my size?
A: For one-of-one items, sizing details are listed directly on the product page. For custom, Made to Order garments, you’ll have the option to input your own measurements during checkout to ensure the best fit. If you ever have questions about fit, feel free to email: info@monettacollective.shop
Q: How long does shipping take?
A: One-of-one orders ship in 1–3 business days. Made to Order custom garments may take 1–3 weeks depending on demand and available resources. You’ll receive tracking as soon as your order is on the way.
Q: Do you ship internationally?
A: Yes — international shipping is available through our Etsy shop. For domestic orders, shop directly through our website.
Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, email info@monettacollective.shop as soon as possible and I’ll see what I can do.
Q: What’s your return policy?
A: All sales are final. Because every piece is made in limited quantities or is one-of-a-kind, I can’t accept returns. That said, if there’s an issue with your order, reach out and I’ll do my best to help.
Q: Can I exchange something?
A: Exchanges are considered case by case. Contact me within 7 days of delivery if there’s a concern.
Q: How do I take care of my piece?
A: Care instructions are included with your order and vary depending on the piece. In general, hand wash cold and air dry unless otherwise noted.
Q: What materials do you use?
A: I use a mix of deadstock, vintage, and ethically sourced textiles. Natural wear, fading, and imperfections are part of the material story and make each piece unique.
Q: How can I get in touch?
A: Email info@monettacollective.shop for any order questions, sizing help, or custom inquiries.
Q: Where can I follow Monetta Collective?
A: Instagram: @heymonetta for drop announcements, behind the scenes, and studio updates.