Shipping Policy
At Monetta Collective, we are committed to ensuring a smooth and transparent shopping experience for all our customers. Please review the following details about our shipping processes:
Order Processing Times
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Vintage, Retro, and Mystery Box Items: Orders are processed and shipped within 2-3 business days of purchase.
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Made-to-Order Items: These items are crafted with care and may take 1-6 weeks to fulfill and ship. We will provide regular updates on the status of your order and notify you when your item is on its way.
Shipping Carrier
- We ship all orders via USPS to ensure timely and reliable delivery.
- Once your order has shipped, you will receive a tracking number to monitor your shipment’s progress.
Shipping Costs
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Free Shipping: We offer free shipping on all orders over $75 within the United States.
- For orders under $75, standard shipping rates will apply and will be calculated at checkout based on the destination and order size.
Delivery Times
Delivery times vary depending on your location:
- Domestic (United States): Estimated 3-7 business days after the order is shipped.
- International: Delivery times will vary based on location and customs processing. Please allow 10-21 business days for international orders.
Order Status Updates
We pride ourselves on keeping you informed every step of the way. You will receive email updates about your order, including:
- Order confirmation.
- Updates on fulfillment progress (for made-to-order items).
- Shipping confirmation with a tracking number.
If you have questions or need assistance with your order, feel free to contact us at info@monettacollective.shop.
Customs and Duties (For International Orders)
For international shipments, customs and duties may apply. These fees are the responsibility of the buyer and are not included in our shipping charges. Please check with your local customs office for more information.
Shipping Issues
If your package is delayed, lost, or damaged during shipping, please contact us at info@monettacollective.shop within 7 days of the delivery date. We will work with USPS to resolve the issue promptly.
Shipping Policy Transparency
We strive for transparency in all our policies. If you have any concerns or questions regarding shipping, please don’t hesitate to reach out.
